Q&A with our Account Manager, Roxy

If you’re looking to find out more about Supply Chain Management then this is the perfect blog for you. We sat down with our Account Manager, Roxy, for a quick Q&A to show what her role has looked like in the department over the last 4 years.

Can you describe your role as Account Manager in the Supply Chain Management department?

‘I take care of customers' needs by finding the most appropriate transport solutions for their goods. The role covers everything from customer service and operations to administration. We work together with customers and hauliers.’

What’s your background? How did you get into the industry? 

‘I have worked in transport for almost 20 years! I was amidst an NVQ for administration and accounts when I was taken on by another transport company. Within this time, I was picked out by the Operations Manager to move into the freight operation side. 

I had been at my previous transport company for just over 15 years when Tony contacted me for a talk. I loved his company values and was absolutely thrilled to join the team.’ 

What have you learnt during your time with GTS? 

‘That teamwork is paramount! I couldn’t do what I do without the help of our wonderful team.’

What are you most proud of about the service you deliver to customers? 

‘All of our team take pride in what we do… so we all provide the best service possible! It’s amazing to have such great feedback. Positive customer feedback means everything.’

What do you enjoy most about working at GTS? 

‘I love the team support at work, it feels like we’re one big family! We’re all excited about what we can contribute to the team and how we can support each other. I feel 100% valued by the business and it’s so incredible to see the growth first-hand.’ 

What are you most looking forward to in your career? 

‘I’m looking forward to seeing GTS Logistics UK grow even further!’